POSITION HIGHLIGHTS

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The Customer Education Marketing Manager will be responsible for building various customer education content strategies driving adoption, high customer satisfaction and ensuring customer retention. This role involves creating material including blog posts, videos, flyers, guides, “how-to’s” and other educational content and ensuring voice is always on-brand. The Customer Education Marketing Manager should be passionate about being a strategic storyteller, thought leader, and solving existing customer pain points. This candidate enjoys building relationships with customers and creatively telling stories and developing best practice and adoption content for customers. We are looking for a candidate who is unafraid to try new ways to engage our customers and has a passion for customer experience.

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What your responsibilities will be:

·;;;;;;;Responsible for translating customer-facing challenges and opportunities into tangible marketing materials across all channels and mediums including website content, blogs, video, social media, infographics, webinars

·;;;;;;;Work collaboratively with stakeholders to conceptualize, plan and design impactful and engaging educational material that supports various workflows, learning paths, and personas;

·;;;;;;;Support developing marketing materials for all business segments, including acquisition, business services, special projects, and corporate initiatives as they relate to educating customers

·;;;;;;;Write customer education blog posts, social media posts, articles, and other materials as needed

·;;;;;;;Schedule, send out and track outbound communications to customers

·;;;;;;;Build a robust video content library to support customer education needs

·;;;;;;;Measure and evaluate the impact of learning programs against KPIs, and measure ROI back to the business

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What you bring to the table:

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·;;;;4-5 years of experience in related field/industry

·;;;;Bachelor’s degree

·;;;;Ability to manage multiple priorities in fast-paced environment, work collaboratively with cross-functional teams, and ensure high quality deliverables with attention to detail.

·;;;;Strong understanding of brand voice and ability to communicate effectively across marketing materials and platforms

·;;;;Strong understanding of various education tactics

·;;;;Exceptional verbal and written communication skills

·;;;;Excellent interpersonal and customer service skills

·;;;;Excellent organizational skills and attention to detail

·;;;;Strong analytical and problem-solving skills

·;;;;Proficient with Microsoft Office Suite or related software

·;;;;Analytic ability to review and create reports on key project metrics

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General Qualifications:

·;;;;4-5 years of experience in related field/industry bachelor’s degree

·;;;;;;;Able to communicate in the English language. Bilingual in Spanish is a plus.

·;;;;;;;Consumer education background (Plus)

·;;;;;;;Able to organize and prioritize effectively

·;;;;;;;Strong copywriting and copy-editing skills

·;;;;;;;Proficient in Microsoft Office, Excel, and Power Point

·;;;;;;;Proficiency with video and photo editing tools (Plus)

Key Competencies:;

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·;;;;;;;Accountable;– Take ownership and commit to get it right, the first time.;

·;;;;;;;Inclusive;– Able to work in a collaborative style that highlights strengths, pushes you to reach your highest potential, and ensures an enjoyable and rewarding experience for all.

·;;;;;;;Innovative;– Be resourceful, creative, hungry, humble, and smart to develop world class products, services, and solutions.;

·;;;;;;;Respectful;– Hold every assignment with regard for our customers and each other.

·;;;;;;;Integrous;– Be open, honest, and transparent with yourself, coworkers, customers, and stakeholders in every action.

·;;;;;;;Diverse;- Embrace unique thought processes to assist in making well-rounded decisions that ultimately benefits our team and our customers.

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Physical Demands/Working Conditions

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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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·;;;;;;;frequently required to sit, stand, bend at the knees and waist, and walk;

·;;;;;;;required to use hands to type, handle objects and paperwork;

·;;;;;;;required to reach and hold on to items at chest level or reach above the shoulder;

·;;;;;;;required to use close vision and focus;

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Why Join the Blue Stream Team?

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Blue Stream Fiber has been in business for over 40 years, servicing Florida with amazing Internet, TV, and Phone products. We have invested millions of dollars building fiber in the communities we serve to deliver an innovative array of products and services, including fiber-to-the-home infrastructure, symmetrical internet speeds, whole-home managed Wi-Fi, and TiVo Android Set-Top boxes with Google Assistant, among other industry-leading technology. As our company grows throughout the state, our support staff needs to grow and evolve, and that is exactly why we need you. At Blue Stream Fiber we take a customized approach to ensure our customers are at the center of every decision we make, all the while developing each of our team member’s strengths and experiences.

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People

We take our role as trusted industry experts very seriously. We provide communities and our neighbors with reliable fiber infrastructure to offer world-class internet, TV and phone products and services that enrich lives, while providing a personalized customer experience from a local team that cares. We are a united team that operates following a clear set of core values that guide us in our everyday actions.

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At Blue Stream Fiber we celebrate diversity by employing people of diverse backgrounds, experiences, and unique thought processes. Blue Stream Fiber’s success is cultivated by a culture that empowers all employees to fulfill their professional goals.

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