POSITION HIGHLIGHTS

The customer care representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.;

What your responsibilities are:

• Accepts inbound calls from external and internal customers via voice, chat, email, text, and other mediums for customer service-related issues.;
• Maintains satisfactory performance on efficiency, effectiveness, and quality metrics.
• Practices above average ability and accuracy in detailed work.
• Meet or exceed key performance indicators (KPIs) set by manager and business unit.
• Adherence to regular and predictable attendance and punctuality.
• Performs other duties as assigned.;

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What you bring to the table:

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• Learns quickly, retains, and recalls product information while handling multiple priorities in a fast-paced environment;Excellent organizational skills and attention to detail.
• Understand the fundamentals of competitive environment.;
• Able to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.;
• Able to demonstrate functional skills in communicating and explaining entry level account information to the customer including their billing statement, products, and services, with the focus on first-call resolution, retaining revenue, and building value.;
• Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving.;
• Have a keen awareness of company policies and procedures while applying sound judgment.;
• Must be able to work in a fast-paced, structured, dynamic, and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
• Demonstrate the ability to achieve established goals and performance metrics.;
• Have a high focus on attendance.;
• Must be able to work evenings and weekends, variable schedule(s) and overtime as necessary.;
• Willing and commit to trainings offered on a regular basis for career development.;
• Able to work independently but seeks leadership support when necessary. Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues.;
• Must be able to wear telephone headset.

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General Qualifications:

·;;;;;;;High school diploma or equivalent required.

·;;;;;;;Two years of related experience in a call center environment preferred.

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Key Competencies:;

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• Accountable;– Take ownership and commit to get it right, the first time.;
• Inclusive;– Able to work in a collaborative style that highlights strengths, pushes you to reach your highest potential, and ensures an enjoyable and rewarding experience for all.
• Innovative;– Be resourceful, creative, hungry, humble, and smart to develop world class products, services, and solutions.;
• Respectful;– Hold every assignment with regard for our customers and each other.
• Integrous;– Be open, honest, and transparent with yourself, coworkers, customers, and stakeholders in every action.
• Diverse;- Embrace unique thought processes to assist in making well-rounded decisions that ultimately benefits our team and our customers.

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Physical Demands/Working Conditions

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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• frequently required to sit, stand, bend at the knees and waist, and walk;
• required to use hands to type, handle objects and paperwork;
• required to reach and hold on to items at chest level or reach above the shoulder;
• required to use close vision and focus;

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Why Join the Blue Stream Team?

Blue Stream Fiber has been in business for over 40 years, servicing Florida with amazing Internet, TV, and Phone products. We have invested millions of dollars building fiber in the communities we serve to deliver an innovative array of products and services, including fiber-to-the-home infrastructure, symmetrical internet speeds, whole-home managed Wi-Fi, and TiVo Android Set-Top boxes with Google Assistant, among other industry-leading technology. As our company grows throughout the state, our support staff needs to grow and evolve, and that is exactly why we need you. At Blue Stream Fiber we take a customized approach to ensure our customers are at the center of every decision we make, all the while developing each of our team member’s strengths and experiences.

People

We take our role as trusted industry experts very seriously. We provide communities and our neighbors with reliable fiber infrastructure to offer world-class internet, TV and phone products and services that enrich lives, while providing a personalized customer experience from a local team that cares. We are a united team that operates following a clear set of core values that guide us in our everyday actions.

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At Blue Stream Fiber we celebrate diversity by employing people of diverse backgrounds, experiences, and unique thought processes. Blue Stream Fiber’s success is cultivated by a culture that empowers all employees to fulfill their professional goals.

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